Frequently Asked Questions

Fletcher's Questions

Is Fletcher’s Plumbing & Contracting, Inc. a licensed plumbing contractor?

Yes! We hold California State licensing classifications:

A – General Engineering Contractor

B – General Building Contractor

C36 – Plumbing Contractor

In additional to having all the classifications in California to make sure your job is done right, we also have over 40 years experience! Why would you choose anyone else? See more on CA Licensing Classifications, here. (http://www.cslb.ca.gov/About_Us/Library/Licensing_Classifications/)

Is Fletcher’s Plumbing & Contracting, Inc. bonded and insured?

Yes! All our employees are background checked, drug screened and have a clean DMV report for your piece of mind. Fletcher’s technicians are uniformed and wear a current picture ID badge stating they are Fletcher’s employees.

Why am I charged a service call fee?

The customer must approve all work before we begin service. In order to provide an accurate quote, a technician needs to be onsite to assess the issue. In some cases, a customer will not approve service after the quote has been given but we still need to pay our technician and allow for the truck time which could have been used in another call had we not responded to your request.

Why is a service call fee higher after hours?

We provide 24-hour emergency plumbing services for jobs that can’t wait until the next business day. After hours calls are charged at a higher rate because we pay our technicians to be on-call after hours. The after hours call out fee to dispatch a technician to your site is $150.

What are your regular business hours?

Monday – Saturday 7:30 am to 5 pm

I paid by credit or debit card. Why am I charged a convenience fee?

As a convenience to our customers, we accept credit and debit cards for payment. A 3.5% convenience fee is added to all credit and debit card payments by the bank's credit card system when a transaction is processed. Fletcher’s Plumbing & Contracting, Inc. does not receive any portion of this convenience fee. 

If you’d like to avoid the convenience fee, please pay your Fletcher’s invoice by cash (exact amount), check, money order or cashier's check at the time of service. Checks should be made out to: Fletcher's Plumbing & Contracting, Inc.

Thank you for helping us keep our costs down and your information safe.

General Questions

How do I find my water shutoff valves and why it’s important?

Knowing where your water shutoff valves are before an emergency can save time and money. Most homes have a main water valve outside or in the basement. If you shut the main water valve off, it shuts off water to your whole house.

There are also several localized shutoff valves under sinks and toilets. Washing machines, refrigerator water and ice machines and dishwashers also have shutoff valves behind or beside the appliance.

In the event of a plumbing emergency, shut off the water to the area before calling for service. This simple step may save you hundreds of dollars in water damage. If you can’t find your shutoff valves, please schedule a service call. We’d be happy to help.

Your garbage disposal has stopped working. What should you do before you calling for service?

 Sometimes a garbage disposal will not work because of jammed blades or a tripped power switch. Before you call for service, try the following steps:

• With the power switch off, carefully check to make sure the blades can move freely. Most units come with a special wrench to help free the blades.
• Check to see if your disposal has power. You may have to reset GFI switch where the unit is plugged in or reset the breaker.
• Find the reset button under the unit and reset the unit.

If you’re still unable to get the unit working, call our office during normal business hours to schedule a service call. We’re happy to help.

A bad smell is coming from an unused bathroom. What should you do before calling for service?

A bathroom that is not used frequently may develop a bad odor because the water in the toilet, tub or sink trap has evaporated. Without water in a trap, odors can rise from the sewer or septic drain. Try these two steps before calling for service if you have a bad smell coming from an unused bathroom:

• Flush the toilet once or twice.
• With the stopper open, run water in the sink and tub for several minutes.

If you still have an unusual smell, call our office during normal business hours to set up a service call. We’re happy to help.